Thursday, February 6, 2014

Another pleased customer with our customer service:
I have to commend Christy for outstanding customer service.  She assisted me with two substantial sales.  Her product knowledge is superior and her inter-personal skills exceeds the norm.  She was patient and took time to explain questionable items such as plumbing valves etc. needed to use with Kohler faucets.  Because of my successful purchase of the faucets, I sought her assistance on shower doors.    Explained what I was looking for and she referred me to the Dreamline shower doors and assisted me with the sale.

FYI- I completed 2 surveys on these transactions and only one acknowledgement on the 10/6/13.  The second survey I'm uncertain it was receive, because no acknowledgement was sent. This is why it's important to me that you know Christy is an Outstanding and Valued Customer Service Rep and I feel confident in her suggestions and transactions I made with her.

Please share this recognition letter with Christy, because she is an outstanding associate representing efaucets.com.  E-faucets.com so far has been great to do business with and I look forward to a long business relationship. 

Sincerely.
Carol A. 

Thanks Carol, Christy and the rest of us really appreciate your sentiments.

Wednesday, January 29, 2014

A letter from Ed...

Customer review for Melecio, one of our sales/customer service reps:

Savannah,

I just wanted to shoot you a quick note to let you know what a great job Melecio has been doing working with me on an order that has had a whole host of delivery issues.

I ordered 2 American Standard vanity tops the estimated time to delivery was 2 to 3 weeks.  At the end of 3 weeks the vanity tops still hadn't come, so I called and spoke with Melecio.  He took down my information, tracked down the order, and the very next day left me a voicemail message and sent me an e-mail message with the shipping details.

When the two American Standard vanity tops were finally delivered (at four weeks), they came shattered in pieces.  I immediately called and spoke with Melecio.  He remembered me, and was very helpful in getting the replacement order put in.  At that time it was estimated that the replacement order would be sent out in two weeks.  Earlier today, at nearly two weeks, I called Melecio to get a status update.  Unfortunately the status update was that the delivery was behind schedule - so with this in mind, Melecio worked with me to find the next best alternative (which meant getting a vanity top that was in stock sent out).

In short - Melecio has done everything in his power to try to turn one issue, after another issue, after another issue into a reasable resolution.  I appreciate all of the efforts Melecio has put forth.

Thank You
-Ed

Wednesday, January 22, 2014

A little note from one of eFaucets happy customers:


                      BEING A RETIRED "OLE TIMER" COMPANY EXEC., IT GIVES ME GREAT PLEASURE TO DO BUSINESS WITH A PLEASANT, KNOWLEDGEABLE AND THOROUGH SALESMAN. eFAUCETS SHOULD BE PROUD TO HAVE A "MIKE" THAT FITS THE ABOVE DISCRIPTION. HE REPRESENTS YOUR COMPANY WELL AND BESTOWS CONFIDENCE IN YOUR CUSTOMERS. PLEASE GIVE HIM EVERY OPPORTUNITY TO CLIMB THE LADDER.

THANK YOU

DOUG 
RICHMOND,VA
Thanks Doug for the warm regards!

Thursday, November 4, 2010

eFaucets Customer Service

eFaucets.com is committed to a High Level of Customer Service.  Our Call Center is open 7 days a week to meet the needs of our customers.  Monday-Friday 8:00 a.m to 9:00 p.m. (CST) and Satuday-Sunday 9:00 a.m. - 4:00 p.m.

If you have a question or concern about your order, please use the contact information below to reach us during normal business hours.

eFaucets.com Customer Service Contact Information

Phone - 1-800-891-0896

FAX - 1-262-681-3395

E-Mail - customerservice@efaucets.com


Customer Service Contact Form

Use our Customer Service Form and you will receive a response within 24 hours.


eFaucets Complaints

Have a eFaucets Complaint?  Use our Complaint Form for a resolution within 24-48 hours


eFaucets.com is the #1 Online Source for Kitchen & Bath products including Faucets, Sinks, Vanities, Toilets, Tubs, Accessories and More.

We appreciate your Support and Continued Business!

Sincerely,

The eFaucets.com Team